Live Operations Associate (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Live Operations Associate on a contract basis to help support our Customer's business needs.

Location: 100% Remote (timezone flexible between ET and PST)

Schedule: Flexible shifts between 7:00 AM EST – 12:30 AM EST, Monday–Sunday (rotating schedule, weekend and evening availability required)

Responsibilities:

• Address merchant and delivery driver issues with empathy and urgency via phone, SMS, and email.
• Proactively identify issues and potential failures, implementing mitigation tactics in real time.
• Execute workflows to ensure service level agreements (SLAs) are consistently met.
• Monitor and identify trends, reporting findings to improve processes across teams.
• Develop deep expertise in product, processes, systems, and tools.
• Collaborate with a small, fast-moving team committed to world-class customer service.

Skills and Qualifications:

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in a fast-paced customer service role (technology, hospitality, or healthcare preferred).
• Strong communication, troubleshooting, and organizational skills.
• Ability to multitask, adapt quickly, and resolve issues that may not have predefined solutions.
• Highly motivated, able to work independently in a remote environment.
• Fluent English with excellent written communication (formal and casual) aligned to brand voice.
• Typing speed of at least 40 WPM.
• Strong technical fluency; comfortable with Google Sheets.
• Experience with G-Suite, Slack, Atlassian, or Salesforce preferred.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, and 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.