Live Operations Specialist (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Live Operations Specialist on a contract basis to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Proactively identify issues and potential failures and implement mitigation tactics.
• Address merchant and driver issues with empathy and urgency.
• Spearhead and execute workflows to ensure service levels are consistently met.
• Identify trends, analyze data, and communicate findings to broader teams to improve processes.
• Develop deep expertise in products, processes, systems, and tools.
• Serve as the first line of defense to provide exceptional service experiences.
• Contribute as a collaborative member of a fast-growing team delivering world-class customer support.

Skills and Qualifications:

• Bachelor’s degree or equivalent work experience.
• 2+ years of work experience in a fast-paced customer service role in technology, hospitality, or healthcare.
• Strong communication, troubleshooting, and organizational skills.
• Ability to work independently with a high level of motivation.
• Proven problem-solving skills, with the ability to triage and resolve issues that may not have predefined solutions.
• Fluent in English with strong written communication skills, including grammar, spelling, and the ability to adapt tone.
• Typing proficiency of 40+ WPM.
• Above-average technical fluency, particularly with Google Sheets.
• Familiarity with G-Suite, Slack, Atlassian, or Salesforce is preferred.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability