Logistics Support Specialist (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Logistics Support Specialist on a contract basis to support their business needs. This role is 100% remote.

Candidates must be willing to work Saturday through Wednesday, 9:00 AM – 6:00 PM CST.

Responsibilities:

• Provide hourly and daily operational support for the Meal Manager program
• Support quality management initiatives and provide feedback on standard operating procedures
• Manage communications for delivery updates and keep customers, merchants, drivers, and internal stakeholders informed
• Monitor fulfillment operations and proactively identify and resolve delivery challenges
• Use internal tools to support daily operations and troubleshoot issues
• Interact regularly with customers, merchants, and drivers to provide operational support
• Contribute to the launch and support of new pilot initiatives
• Collaborate with cross-functional teams to improve operational processes

Skills and Qualifications:

• Experience in logistics support, including managing delivery communications and stakeholder updates
• Experience using email and Slack for operational communications
• Excellent verbal communication skills
• Strong attention to detail
• Ability to adapt in a fast-paced, changing environment
• Ability to learn and use internal operational tools
• Availability to work Saturday through Wednesday, 9:00 AM – 6:00 PM CST

Preferred Qualifications:

• Last-mile logistics or delivery customer service experience (e.g., FedEx, UPS, or other high-visibility delivery operations)
• Experience with Slack

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.