Loyalty Strategist (100% Remote)

Our Customer is a consumer financial services company headquartered in Connecticut. The company offers consumer financing products, including credit, promotional financing and loyalty programs, installment lending to industries, and FDIC-insured consumer savings products through the consumer bank, its wholly owned online bank subsidiary.

We are seeking a Loyalty Strategist on a contract basis to support our customer’s ongoing business needs. This role is 100% remote.

Role Overview:

• We are seeking a Loyalty Strategist to join our team and hit the ground running.
• This person will be part of the team to create the development and optimization of innovative customer loyalty, rewards and engagement strategies for the organization's clients and prospects.
• The candidate will provide customer and industry insights, rewards best practices, thought leadership and expertise to clients to support and lead the development of comprehensive and bold loyalty strategies supporting credit and non-credit loyalty programs.
• The successful candidate will have broad knowledge of customer engagement practices, best in class engagement programs both within the retail space as well as across other industry verticals and rewards program.
• This role will oversee value proposition ideation and consumer engagement strategies.

Responsibilities:

• Provide loyalty and rewards program thought leadership both verbally and in writing for internal and external consumption.
• Work with internal client teams to assess and define client loyalty strategy, capabilities and reward program needs and objectives to ensure loyalty solutions are aligned with client's brand.
• Maintain an awareness of external market customer engagement and loyalty program trends and best practices.
• Partner with client teams to lead assessments and identify data needs including customer spend behaviors and customer research.
• Partner with research team to develop customer experience and loyalty research plans and implement customer research as needed.
• Lead and present to various levels of leadership at the organization and clients.
• Manage multiple client engagements simultaneously.

Qualifications:

• Experience in loyalty strategies, not just a marketing background, but someone who has worked on a loyalty program in the past.
• Innovative thinking, pushing the boundaries and able to think outside of the box.
• Consulting background, experience providing recommendations across various loyalty concepts.
• Bachelor's Degree required or, in lieu of a degree, a high school diploma and 8+ years of work experience in business strategy development, loyalty strategy or customer experience.
• 8+ years of demonstrated experience in loyalty strategy, value proposition, customer engagement strategy development, marketing or business strategy.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.