Marketing Manager, Consumer Retention (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Client Success Manager on a contract basis to help support our Customer's business needs. This role is 100% remote.

This role works with a diverse client base ranging from SMB to enterprise accounts. This role focuses on ensuring a seamless onboarding experience by analyzing client use cases, consulting on best practices, and delivering best-in-class training and implementation. It requires cross-functional collaboration with marketing, finance, and engineering teams, and offers the opportunity to contribute to customer strategy and long-term success.

Responsibilities:

• Manage the setup and monitoring of ad-hoc, triggered, and transactional CRM programs.
• Optimize existing retention programs and develop new initiatives to improve subscriber engagement.
• Create test plans and schedule campaigns across email, push notifications, and in-app messaging.
• Build personalized, multi-channel customer journeys.
• Manage email reporting dashboards, monitor trends, and recommend actions based on performance data.
• Collaborate with cross-functional teams, including Product, Marketing Operations, Analytics, and Strategy.
• Stay informed on marketing best practices in email and push notifications, and share insights with the broader marketing team.

Skills and Qualifications:

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in CRM or email marketing.
• Hands-on experience with CRM technologies such as ESPs (e.g., Braze), segmentation tools, and complex data systems.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Knowledge of industry best practices in CRM/email marketing, including contact strategies, targeting, and segmentation, A/B testing, and analytics.
• Strong organizational skills, reliability, and the ability to manage multiple tasks effectively.

Preferred:

• Basic knowledge of SQL, HTML, and data visualization platforms (e.g., Tableau, Periscope).
• Experience working in highly cross-functional organizations.
• Experience working client-side.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.