Marketing Operations Manager

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Marketing Operations Manager on a contract basis to support our Customer’s business needs. This role is 100% remote in the Pacific time zone.

What You'll Do:

• Lead complex, cross-functional programs across all phases of planning and execution for key marketing strategies and capability building.
• Create, optimize and drive structured schedules and project plans across cross-functional teams and partners. This includes updating & maintaining project trackers and tracking open action items, project risks & blockers & following up with project stakeholders.
• Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing conditions or data. Demonstrated
• Coordinate with Technical Program Managers (TPMs) & Product Managers on tech dependencies across key initiatives to ensure timely delivery of business goals, including development of business requirements, identifying key use cases, outlining key business outcomes.
• Serve as the central point of contact to coordinate across marketing teams (e.g., lifecycle marketers, audience marketers, solutions, build, capabilities / innovation) and running key meetings with stakeholders. This will include setting agenda topics, raising open action items, recapping meeting notes and maintaining project documentation.
• Running internal team standups to raise key priorities on a weekly or monthly basis, anticipate and communicate risks and proactively manage the risks with the internal team before they become project blockers.
• Anticipate, recognize, and work through resistance or setbacks, work well with others when conflicts arise, ensure alignment with objectives, find common ground and promote understanding of alternative viewpoints before driving for closure and cooperation.
• Create and finalize status & commentary for monthly leadership updates on the initiative’s progress, blockers, help needed -Create visually appealing and engaging presentations to effectively communicate complex information to various stakeholders.

Must-haves:

• A Bachelor's degree
• 3-5+ years of experience leading cross-functional or complex projects and programs, preferably in a Marketing or Operations role.
• Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; execute with limited information and ambiguity.
• Strong organization, time management and task prioritization skills. Must be an exceptional planner who is highly organized with attention to detail, self-directed, efficient and able to manage complex programs in a timely manner
• Excellent verbal, written, visual/presentation and interpersonal communication skills. Ability to make decisions quickly & communicate effectively within a large and diverse organization is essential
• Demonstrated ability to lead cross-functional virtual teams to deliver on key program objectives and understand impact to various stakeholders
• High intellectual curiosity and a growth mindset

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.