Marketing Technology Program Manager (RainFocus) – 100% Remote (U.S.)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Marketing Technology Program Manager on a contract basis to help support our customer’s business needs. This role is 100% remote.

Responsibilities:

• Own the change enablement plan for the RainFocus rollout, including stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams.
• Build and deliver enablement, including training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters.
• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and configuration parity.
• Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams.
• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements.
• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership.
• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition.

Must-Have Skills

• Hands-on experience administering or enabling event management platforms.
• Experience with RainFocus.
• Demonstrated experience leading tool adoption or platform migrations across cross-functional teams.
• Experience defining and tracking metrics and running programs to improve operational performance.

Nice-to-Have Skills

• Experience with Splash or Cvent.
• Strong stakeholder communication, documentation, and training delivery skills.
• Enablement and change management experience.
• Training experience.
• Marketing experience, specifically within events.

Years of Experience

• 5+ years of experience in change management, enablement, marketing or events operations, or program management.

Education

• BA/BS degree in Marketing or Communications preferred, but not required.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.