Marketplace Operations Specialist Lead

Our Customer’s mission is to create groundbreaking sport innovations, by making their products more sustainable, building a creative and diverse global team, and making a positive impact in communities where we live and work. Their purpose is to bring inspiration and innovation to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all.

We are seeking a Marketplace Operations Specialist Lead on a contract basis to support our customer's ongoing business needs. As a MPO Specialist Lead, you will be known as the subject matter expert on specific sub-segment of the business (example: Seasonal Execution, Direct, Account or Territory) by monitoring and understanding business operations to be able to provide continuous improvement for optimizing and maximizing order book health productivity. Responsible for providing relevant and accurate data, highlighting risks and opportunities, for internal and external stakeholders of the MPO team. You will communicate with, develop, and maintain positive relationships with account & channel contacts and/or internal cross functional partners through report interpretation, tools, phone and email. This role is a hybrid setup with 1 day remote and 4 days onsite in Beaverton, OR.

What You'll Do:

• Monitor, leverage and improve Performance KPI’s to maximize service & drive business decisions
• Ensure quality, on-time relevant information is in place to ensure transparency and visibility for internal partners
• Upon requests, provide input from orderbooks to x-functional teams to enable decision making processes
• Deliver Customer Service excellence to the Global/Geo Channels through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to NA service strategy
• Drive continuous process improvement & support operational partners in capability building projects
• Drive a conscious business decision making process leveraging analysis, KPI’s, targets
• Support monthly shipment goal setting process
• Ensure and execute against efficient order management processes to plan/deliver seasons by maximizing orderbooks
• Prepare recommendations to support reaching financial objectives set by the business (Maintaining shippable status, researching air freight opportunities, account booking vs target assessments, inbound delivery flow monitoring, on time delivery tracking, etc.)
• Play an active role as SME for operations within Account, Channel and Seasonal teams
• Support capability building projects and provide peer mentorship and training
• Analyze and prepare information for x-functional account business review sessions

Qualifications:

• A Bachelor’s degree with 0-1 years of relevant work experience, preferred
• Performance Management, Supply Chain Operations, S&OP, Finance or related experience preferred
• Works independently and comfortable with ambiguity
• Strong time management skills and critical thinking
• Experience with SAP and MS Office Suite
• Goal and action oriented

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.