Menu Operations Associate (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Menu Operations Associate on a contract basis to help support our Customer’s business needs. This role is 100% remote.

Part-time, 20 hours/week

What You'll Do:

• Build reporting to understand the current state of items on restaurant menus and track item quality metrics.
• Review menu data and enhance it with additional tags and metadata.
• Implement bulk menu update processes, including photos and large-scale menu item changes.
• Work closely with cross-functional teams to ensure procedures and best practices are followed.
• Track progress against key business objectives such as sales volume, GMV impact, and attachment rate.
• Conduct informational interviews with merchants and customers to understand menu-related problems and experiences with menu features.
• Complete ad hoc menu requests aligned with business objectives.
• Streamline processes when optimizations are identified.
• Create go-to-market materials to educate merchants about new features (e.g., pitch decks).

Qualifications:

• SQL knowledge
• Coachable on Technology and Data - Ability to use communication and collaboration tools like Slack, Zoom, Google Sheets, in addition to internal systems
• Ability to learn and execute on multi-step processes such as menu creation, onboarding setup, etc.
• Ability to operate at the lowest level of detail with excellent accuracy and productivity
• Excellent Communication and Time-Management Skills
• Ability to effectively articulate issues, understand problems, and implement solutions
• You are comfortable working across multiple projects, teams, and priorities - and hitting deadlines
• Experience with manipulating large datasets or dashboards is a big plus

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

Please Note: In order to create a safe, productive work environment, our client requires all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.