Merchant Activation Specialist (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Merchant Activation Specialist on a contract basis to help support our customer's business needs. The ideal candidate will have a strong focus on execution, maintaining high-quality standards, and the ability to manage multiple tasks efficiently. This role is 100% remote.

• Merchant Activation: Facilitate the onboarding process for merchants by guiding them through the activation steps, ensuring a seamless transition onto the program.
• Data Management: Accurately upload and manage merchant data using Google Sheets and other tracking tools, ensuring all information is up-to-date and error-free.
• Communication: Conduct outreach to merchants via phone calls and emails to provide support, answer questions, and ensure their successful activation.
• Quality Assurance: Maintain high standards of quality and attention to detail in all aspects of the activation process, identifying and resolving any issues promptly.
• Process Improvement: Continuously seek opportunities to streamline and improve the activation process, contributing to the overall efficiency of the program.
• Image Sourcing: Proactively search for and select high-quality images that represent the merchants' offerings, enhancing their profiles on the platform.
• Shipping Materials: May need to help ship materials to merchants via UPS when unable to from one of the hubs

• Proven experience in a fast-paced, execution-focused role, preferably in operations, customer service, or a related field.
• Exceptional attention to detail and commitment to maintaining high-quality standards. Strong proficiency in Google Sheets and other data management tools.
• Excellent communication skills, both verbal and written, with the ability to engage and support merchants effectively.
• Highly proactive and self-motivated, with the ability to work independently and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to adapt to changing priorities and processes.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Benefits include: Medical, Dental, Vision, 401k.