Merchant Onboarding Specialist (Baltimore, MD)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Merchant Onboarding Specialist on a contract basis to support their business needs. This role is on-site in Baltimore, MD.

Responsibilities:

• Onboard restaurant merchants to platform products and services
• Develop and execute merchant onboarding strategies to deliver a seamless onboarding experience
• Serve as the primary point of contact for merchant restaurants throughout the onboarding process
• Conduct hands-on, in-store training for merchant staff on platform features and tools
• Create training materials to improve merchant adoption and product knowledge
• Configure and implement digital ordering platforms and SaaS solutions for merchants
• Identify opportunities to improve merchant workflows, increase platform adoption, and maximize revenue
• Collaborate with Sales, Account Management, Operations, Product, and Analytics teams to support merchant success
• Travel regularly to merchant locations within the assigned region and nationwide as needed
• Adapt quickly to changing priorities while delivering high-quality customer experiences
• Recommend process improvements that enhance onboarding operations and merchant satisfaction

Skills and Qualifications:

• Bachelor's degree or equivalent work experience
• 5+ years of experience in restaurant management, bar management, hospitality, customer support, or a related field
• Experience onboarding, training, or supporting customers in a service-oriented environment
• Experience implementing or supporting digital ordering platforms, SaaS products, or similar technology solutions
• Strong customer service and relationship management skills
• Experience collaborating with cross-functional teams
• Excellent communication and presentation skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, self-motivated, and results-oriented
• Willingness and ability to travel frequently to merchant locations

Preferred Qualifications:

• Spanish fluency

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.