Non-Technical Project Manager (Hybrid - Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Project Manager to help support their business needs.

This role will serve as the primary liaison between U.S.-based headquarters and Consultation Center (Call Center) operations in the Philippines.

In this pivotal role, the Project Manager bridges domestic strategy and offshore execution. Rather than overseeing day-to-day tactical activities of offshore staff, this position drives performance through a dedicated Offshore Team Lead, ensuring the international partnership operates efficiently, remains compliant, and stays aligned with organizational objectives.

Responsibilities:

• Serve as the central liaison between US leadership and the offshore liaison supporting the Philippines-based call center
• Ensure seamless communication, alignment, and execution between domestic strategy and offshore operations
• Monitor, analyze, and report on offshore team KPIs, identifying trends, gaps, and performance opportunities
• Manage the relationship with the offshore Team Lead, providing strategic direction, feedback, and necessary resources
• Standardize workflows and communication protocols to improve operational efficiency and reduce friction across regions
• Ensure offshore teams maintain high service standards aligned with the US-based brand and compliance requirements
• Deliver regular performance updates to executive stakeholders, translating operational data into actionable business insights
• Identify and resolve communication bottlenecks between the US and the Philippines teams
• Support consistent service delivery across all operational shifts

Skills and Qualifications:

• 3-5+ years of Project Management experience
• Experience working within a call center, BPO, or international operations environments
• Strong analytical skills with the ability to interpret KPIs and drive performance improvements
• Experience managing cross-functional or international teams without direct reporting authority
• Exceptional verbal and written communication skills
• Ability to navigate time zone differences and cultural nuances effectively
• Strong stakeholder management and relationship-building skills
• Ability to identify process inefficiencies and implement structured improvements

Preferred Qualifications:

• Experience working with offshore teams based in the Philippines
• Automotive industry experience
• Experience working in SLA- and KPI-driven operational environments

Hours and Location:

• M-F, 40 hours/week
• Hybrid in Warren, MI - 3 days on-site and 2 days remote/week

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.