Office Administrator/Office Manager

Office Administrator/Office Manager
100% Remote
12 hours/week

We are a relatively young Math Tutoring company. We are looking for a proactive and organized Remote Office Manager to oversee various administrative tasks crucial to the smooth operation of our virtual office.

The ideal candidate will thrive in a remote work environment, possess exceptional organizational skills, and have a keen attention to detail.

This position requires strong communication skills and the ability to manage multiple priorities effectively.

Responsibilities:

• Schedule Management: Utilize Tutorbird and Google Suite to coordinate appointments for both clients and tutors, ensuring optimal utilization of resources and timely session bookings.
• Business Process Documentation: Document existing business processes and develop new ones as needed, streamlining operations and ensuring consistency in our workflows.
• Client Surveys and Complaint Resolution: Conduct surveys to gather feedback from clients, identify areas for improvement, and address any complaints or concerns promptly and professionally.
• Lead Follow-Up: Follow up with potential clients to provide additional information, answer questions, and convert leads into bookings, maintaining a high level of customer service throughout the process.
• Data Management: Maintain accurate records and databases related to client information, tutor availability, and session bookings, ensuring data integrity and confidentiality.
• Communication and Collaboration: Facilitate communication between clients, tutors, and management team members, keeping all stakeholders informed and updated on relevant information.
• Administrative Support: Provide general administrative support to the management team, including scheduling meetings, preparing documents, and assisting with special projects as needed.

Qualifications:

• Bachelor's degree in business administration, communications, or a related field and/or Proven experience in office management, administrative support, or customer service roles, preferably in a remote setting.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proficiency in scheduling and calendar management software (e.g., Google Calendar, Microsoft Outlook).
• Ability to work independently with minimal supervision and collaborate effectively in a remote team environment.

Benefits:

• Competitive salary based on experience.
• Flexible remote work environment with the opportunity for occasional in-person meetings or events.
• Professional development opportunities and support for continued learning.
• Meaningful work impacting students' academic success and confidence in mathematics.
• Supportive and collaborative team culture focused on growth and excellence.

If you're a self-motivated individual with a passion for organization and a commitment to delivering exceptional customer service, we invite you to apply for this exciting opportunity.