Merchant Success & Loyalty Specialist (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking an Merchant Success & Loyalty Specialist on a contract basis to help support our Customer's business needs. This role is 100% remote.

The Omni-Channel Loyalty Specialist will play a critical role in scaling in-store signage production and design while supporting the onboarding and success of restaurant partners. This role involves designing and producing signage, conducting in-store tests, and collaborating directly with merchants to ensure program adoption. The position is primarily remote, with occasional on-site work at a corporate office and potential merchant visits less than once per quarter.

Responsibilities:

• Design, produce, and manage in-store signage for partner merchants.
• Conduct in-store tests to support the merchant onboarding and program setup.
• Collaborate with restaurants to understand business needs, optimize program usage, and gather recurring product feedback.
• Partner with internal teams to minimize churn risks and improve merchant experience.
• Provide technical and operational support for hardware and related products.
• Document and share best practices for signage and loyalty program implementation.

Skills and Qualifications:

• 2–4+ years of professional experience with a proven record of increasing responsibilities.
• Bachelor’s degree or equivalent work experience.
• Prior experience in hospitality, retail, or technology implementation.
• Background in customer loyalty programs, product adoption, or marketing design.
• Proficiency in Figma and other design tools.
• Excellent written and verbal communication skills.
• Comfortable working with technical products and hardware.
• Experience with Salesforce, Slack, and Google Workspace.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.