Onboarding / Account Manager (New York or San Francisco/Peninsula)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking an Onboarding/Account Manager on a contract basis to support their business needs. Candidates must be based in New York or SF/Peninsula, and willing to travel within their respective cities daily to a different location.

Responsibilities:

• Launch new customers on the platform and provide onboarding support
• Resolve customer pain points and ensure a positive onsite experience
• Manage client quality and performance
• Gather client feedback, identify issues, and communicate findings to the appropriate stakeholders
• Travel daily to customer locations within the assigned territory
• Learn, support, and troubleshoot basic platform issues, including account setup, order placement, and backup cart setup
• Manage multiple projects while maintaining accuracy and productivity
• Build and maintain strong client relationships through effective communication and customer support

Skills and Qualifications:

• Based in the San Francisco/Peninsula area with the ability to travel daily to different client locations
• Prior experience in Operations Management, Customer Support, Customer Interviews, or Sales, preferably in the hospitality industry
• Ability to work independently and manage ambiguity in a fast-paced environment
• Proficiency with Slack, Zoom, Google Sheets, and similar collaboration tools
• Ability to learn and troubleshoot platform functionality
• Strong attention to detail with excellent accuracy and productivity
• Excellent communication and time management skills
• Strong problem-solving skills with the ability to identify issues and implement solutions
• Strong relationship-building and interpersonal skills with a customer-focused approach
• Coachable and adaptable to new technologies and processes

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.