Onboarding & Activation Specialist (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our customer is seeking a Onboarding & Activation Specialist on a contract basis to support their business needs. This role is 100% remote.

Responsibilities:

• Review and validate submitted merchant menu items against SKU/menu approval criteria (Slack: #menu_approval-meal-boxes)
• Coordinate and troubleshoot photoshoots via Snappr or Ocus — rescheduling, quality issues, and vendor escalations
• Upload menu items and photos into DIME and directly into POS systems (Toast, Otter, Square, Urban Piper, Clover) for both tablet and POS merchants
• Lead merchant onboarding calls to confirm activation steps, timing, and expectations Own the unresponsive-merchant follow-up cadence — structured multi-week call/email outreach, escalation, and churn documentation Maintain accuracy in sales trackers (status, touches, dates, notes in SKU Pipeline and Mx Activations Tracker)
• Escalate POS-specific technical issues through the #affordable-meals-pos-questions
• Slack ticketing workflow QA merchants once live (menu, pricing, photos, $12 Meals visibility) and notify stakeholders
• Post activation status/wins to cross-functional Slack channels (#project-meal-boxes, #mealbox-sales)

Skills and Qualifications:

• Restaurant / food & beverage (F&B) industry experience — flagged by Camdyn as likely more predictive of success in this role than formal education Hands-on experience with restaurant/retail POS systems (Toast, Square, Clover, Otter, Urban Piper, or similar) — comfortable navigating multiple POS back-ends
• Prior merchant/customer-facing onboarding, activation, or implementation support experience (e.g., restaurant tech, POS support, SaaS onboarding, or similar CW activation programs)
• Strong phone and email outreach skills — persistent, professional follow-up with non-responsive contacts Detail-oriented data entry and tracker management (accuracy across large, multi-column spreadsheets)
• Comfortable in Slack-based, ticket/escalation-driven workflows
• Able to multi-task across a high-volume pipeline of merchants at different activation stages

Nice to have:

• Prior exposure to Client Merchant Portal, DIME, or Snappr, or similar marketplace activation tooling

Education

Requirements

• Bachelor's degree

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.