Client Onboarding Project Coordinator (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Client Onboarding Project Coordinator on a contract basis to help support our Customer's business needs. This role is 100% remote.

Responsibilities:

• Onboard new regional grocery merchants through Local Express integration
• Manage the end-to-end onboarding process using launch tracking tools to ensure successful merchant activation
• Serve as the primary merchant-facing contact throughout onboarding and first 30 days post-launch
• Maintain and manage partnership relationship with Local Express to support merchant integrations
• Lead weekly coordination calls with Local Express to review outstanding tasks, blockers, and progress
• Participate in weekly pipeline review calls to track merchants in the integration process
• Communicate closely with merchants to guide them through onboarding steps and expectations
• Partner with internal catalog teams to ensure data accuracy and resolve integration issues
• Track onboarding milestones, risks, and timelines to ensure smooth launches
• Identify and escalate issues that may impact activation success

Skills and Qualifications:

• 1-2 years of experience in project management, customer success, or client-facing roles
• Strong organizational skills with the ability to manage multiple onboarding projects simultaneously
• Experience working in fast-paced environments with shifting priorities
• Strong communication skills with internal teams, partners, and merchants
• Experience with Salesforce or similar CRM platforms preferred
• Ability to track multiple workflows, tasks, and stakeholders end-to-end
• Strong problem-solving and process coordination skills
• High level of ownership and accountability
• Highly organized and detail-oriented
• Efficient and proactive in driving tasks forward
• Comfortable working in fast-paced, dynamic environments
• Strong communicator and relationship builder
• Confidence in managing multiple moving parts simultaneously

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.