Onboarding Specialist, Grocery Merchants (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking an Onboarding Specialist on a contract basis to support their business needs. This role is 100% remote.

Responsibilities:

• Own end-to-end onboarding of regional grocery merchants using local express integration
• Execute all steps within the launch tracker to ensure timely and successful merchant activation
• Drive merchant success during the first 30 days post-launch, ensuring smooth adoption of the platform
• Serve as the primary point of contact for merchants, providing clear guidance and support throughout onboarding
• Maintain and manage the partnership with Local Express, ensuring alignment on integration progress
• Lead and participate in weekly calls with Local Express to review progress, address blockers, and track outstanding tasks
• Monitor and manage the Local Express merchant pipeline, ensuring readiness and timely onboarding
• Collaborate with internal teams (e.g., Catalog team) to resolve data or integration issues
• Track onboarding progress, identify risks, and proactively resolve issues to keep projects on schedule
• Manage multiple onboarding projects simultaneously in a fast-paced environment

Skills and Qualifications:

• 1-2 years of experience in project management, customer success, or client-facing roles
• Strong organizational skills with the ability to manage multiple workstreams simultaneously
• Experience working in fast-paced, high-volume environments
• Strong communication skills with the ability to engage both internal teams and external partners
• Ability to take ownership of projects end-to-end and drive them to completion
• Experience with Salesforce or similar CRM tools is a plus
• Detail-oriented with strong problem-solving and follow-through skills
• Highly organized and process-driven
• Strong sense of ownership and accountability
• Efficient and proactive in managing tasks and timelines
• Comfortable working cross-functionally and externally with partners
• Thrives in fast-paced environments and can adapt quickly to changes

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.