Operations Analyst (Hybrid - Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Operations Analyst to help support their business needs.

The Role

The Export and Non- Retail Operations analyst is a dual‑purpose role supporting both Export and Non-Retail Operations. This role is designed to bridge operational execution with strategic support, ensuring alignment, efficiency, and continuity across both areas. The ideal candidate is adaptable, comfortable balancing priorities, switching contexts, and collaborating across teams

Export

Responsibilities

• Single point of contact for assigned accounts, including daily interface with company subsidiaries, company North America Export Operations, Logistics, suppliers, company subject matter experts and dealers/distributors in the export markets. Liaison with Export Operations Managers on various order-to-delivery related issues.
• The focus in this position is to assist in resolving current issues, providing solutions that benefit both company and customer, and to encourage and share best practices.
• Primarily responsible for tracking all orders for export markets from Order-to-Delivery (OTD)
• Inform and follow up with export customers on all order entry issues, order rejects, changes to orders like options, ship to and orders cancellations (if applicable).
• Responsible for tracking and updating all MVBs (Manufacturing Validation Build) status on weekly basis.
• Follow up with respective teams (logistics, finance, export product managers, MVB coordinators and markets) on any changes that affect the launch of products within export markets. Highlight any issues to ExportOperations Manager on a weekly basis.
• Prepare manual invoices for MVBs (if needed).
• Co-ordinate with DF Young on logistics and financial transactions, including;
  • Credit & Rebill
  • Reconsignments
  • Special moves (airfreight, spot buy etc…)
• Generate, analyze and review weekly report on order issues with Export Operations Manager on
  • Orders not released for production/
  • No assignment of Target Production Weeks (TPW)
  • Delayed TPWs
  • Orders built and not released to logistics
• Follow up with offshore plants on any issues that hamper the follow of events from their systems to various company systems for both MVBs and regular production orders.
• Participate in monthly calls with markets on demand submission, logistics calls along with Export Operations Manager.
• Create Order Work Bench (OWB) user ids for export dealers and co-ordinate with teams to provide systems access (Vlogistics tool).
• Coordinate with IT teams to resolve all export customers issues related to OWB delivery reporting.
• Support logistics team on any queries on shipment by coordinating with port processors and DFY team.
• Able to quickly learn and execute various ad hoc reports in company systems like VOMS, POMS, VTIMS, Vlogistics Tool

Non- Retail

Responsibilities

• The Analyst will support a weekly leadership review by producing recurring analyses and presentation content. This role is responsible for driving forecast discipline, monitoring plan adherence, and identifying adjustments required for future forecasts.
• Calculate and report weekly Balance-to-go (BTG) for Fleet forecast versus actual orders
• Monitor Non-Retail order placement to ensure alignment with approved plan
• Proactively identifies scheduling and production issues and provides data-drive insights to support issue resolution
• Support Fleet production scheduling requests and related planning activities

Required Knowledge, Skills, and Competencies

• High level of analytical and problem-solving skills with a focus on identifying key issues and resolving root
• causes.
• Demonstrate relationship-building skills with the ability to interact with the customer via email and phone
• conversations.
• Understand unique customer needs across various countries.
• Ability to work independently and meet deadlines.
• Proficient use of Microsoft Word, Excel and Power Point
• Knowledgeable in editing and updating Power BI Dashboards
• Strong oral and written communication skills
• Ability to manage multiple activities through various company systems such as VOM / ORDER WORKBENCH, POMS, VTIMS, BARS, V-Logistics – DF Young, GMDID, VinView (Freight Verify).

Hours and Location:

• M-F, 40 hours/week
• Hybrid in Warren, MI - In-office Tues, Wed, Thurs, 8 am-5 pm EST, remote Mon/Fri

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.