Operations Assistant (Garland, TX)

Our Client is a woman owned and locally owned and operated full-service tree care company with more than 20 years of experience in caring for urban trees in the DFW metroplex.

This full-time Operations Assistant position provides support to the Operations Manager and General Manager and acts as a liaison between staff and subcontractors.

Working closely with the Operations Manager and General Manager this is a key administrative position providing comprehensive coordination, scheduling, dispatching, and customer support.

This position is 100 % on site at the Garland HQ and will require one Saturday per month; (Saturdays would be remote, with a flex day off during that week). Applicants must be bilingual in Spanish.

Operations Coordination & Scheduling

• Schedule daily jobs for subcontractors, ensuring all job details are accurate and up to date.
• Send day-ahead confirmations to customers via text or email as needed.
• Monitor our customer management system, ServiceM8, notifications to promptly dispatch emergency jobs and communicate changes to subcontractors or crews.
• Maintain and update the daily crew sheets in Google sheets using data from Wink Reports.

Customer Communication & Support

• Respond to customer emails promptly and professionally.
• Serve as back up receptionist for all incoming calls, customer inquiries, scheduling of estimates, payment processing, and job invoicing.
• Be available and responsive to foremen and arborists throughout the day for assistance with job-related needs.
• Be available to work during weather related emergencies and work outside regular work hours as needed.

Financial & Administrative Duties

• Invoice Plant Health Care (PHC) jobs each morning and approve invoices for transfer to QuickBooks.
• Process payments over the phone.
• Review subcontractor invoices weekly, confirm accuracy, and issue checks every Friday.

Team Support

• Provide assistance to the Operations Manager and General Manager with any additional tasks or projects as needed.

Skills / Requirements:

1. Minimum 2 years of experience in customer service.
2. Ability to communicate effectively, both orally and in writing in English and Spanish.
3. Advanced proficiency in Microsoft Office Suite, Google Workspace, CRM software, and QuickBooks.
4. Proven ability to take ownership of responsibilities and execute tasks with little immediate oversight and direction.
5. Exceptional ability to learn independently and swiftly adapt to new tasks, environments, and technology.
6. Strong problem-solving skills with the ability to address challenges proactively.
7. Flexibility in working outside of regular work hours when emergencies arise.

Additional Experience a Plus:

1. BS or BA Degree, or degree in process

Benefits:

1. Competitive Salary based upon skill and experience
2. Health Insurance
3. Retirement Savings, 401k
4. Paid time off
5. Holidays

Salary:

42,000-50,000 based off experience