Operations Associate (100% Remote - Weekend Shift)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking an Operations Associate on a contract basis to support hourly and daily quality management and support across a new, growing program.

Available schedules include:

• EST hours: Monday–Friday
• PST hours: 11:00 AM onwards, Monday–Friday
• CST hours: Saturday–Wednesday

Responsibilities:

• Support hourly and daily quality management operations
• Execute and provide feedback on standard operating procedures.
• Utilize and maintain proficiency with internal operational tools.
• Interact regularly with customers, merchants, and delivery partners.
• Identify and address fulfillment challenges before they become widespread.
• Support Emerging Categories operations through proactive issue detection and resolution.
• Contribute to the launch and testing of new pilot initiatives and operational processes.
• Adapt quickly to changing operational contexts and business needs.

Skills and Qualifications:

• Strong verbal communication skills.
• Strong attention to detail.
• Ability to manage changing priorities and adapt to evolving workflows.
• Experience supporting logistics, fulfillment, delivery, or operational environments.
• Experience interacting with customers or operational stakeholders in fast-paced environments.
• Ability to learn and navigate internal tools and processes efficiently.
• Strong problem-solving and operational support skills.
• Ability to work independently in a fast-paced environment.

Preferred Qualifications:

• Experience in last-mile logistics or delivery operations, including FedEx, UPS, or similar high-visibility delivery environments.
• Experience using Slack for communication and collaboration.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.