Operations Lead (100% Remote)

Our Customer is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. A top cloud company with 200 million users worldwide, they help businesses of all sizes and in all industries to operate profitably, adapt continuously, and achieve their purpose. Their machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Their end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference.

We are seeking an Operations Lead on a contract basis to support our Customer’s business needs. This role is 100% remote.

The Operations Lead serves as their hands-on point of contact for their planning and collaboration platform. This role goes beyond platform administration: the ideal candidate is a thoughtful listener who can uncover how teams work, identify where they can add real value, and translate those insights into practical solutions.

Responsibilities:

• Serve as the primary support contact for platform-related questions, requests, and troubleshooting
• Manage day-to-day platform operations, including license management, access requests, compliance, and configuration updates
• Host regular office hours to support users and encourage knowledge sharing
• Organize and facilitate team meetings to drive collaboration and share best practices
• Conduct discovery sessions to understand team workflows, goals, and pain points
• Design and recommend use cases, workflows, and configurations to meet business needs
• Build and maintain a centralized use case library to scale adoption
• Act as the voice of the user by identifying trends, gaps, and improvement opportunities
• Enforce governance policies, business rules, and platform best practices
• Manage intake and prioritization of requests, including tracking through internal systems
• Maintain and update documentation, guides, and resources on internal platforms (e.g., SharePoint)
• Onboard new users and maintain training resources and internal knowledge hubs
• Coordinate training efforts with internal and external partners
• Monitor adoption metrics and report trends, risks, and opportunities to leadership
• Support continuous improvement initiatives and platform optimization

Skills/Qualifications

• 2-5 years of experience in program management, operations, tool implementation, or marketing operations
• Strong consultative skills with experience conducting discovery and needs assessments
• Ability to translate business requirements into practical solutions and workflows
• Familiarity with workflow, planning, or collaboration tools (e.g., Sprinklr, Opal, Workfront)
• Strong project management skills with the ability to manage multiple priorities
• Excellent organizational skills and attention to detail
• Strong communication and stakeholder management skills across all levels
• Proactive problem-solving mindset with the ability to work independently
• Experience working in agile, matrixed environments
• Ability to build and maintain cross-functional relationships
• Strong documentation and process management skills
• Proficiency in Microsoft Office, especially PowerPoint for presentations
• Experience in marketing operations, marketing technology, or platform enablement preferred
• Creative and solutions-oriented mindset with comfort navigating ambiguity

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.