Operations Manager/Dispatcher

Core Responsibilities

• Be the friendly, reliable voice our customers count on every morning — managing all job-site communication from first call to confirmed delivery
• Coordinate and support our drivers in real time, keeping every route and delivery on track
• Make sure every customer request is handled exactly right — your attention to detail is what keeps clients happy
• Keep drivers organized and accountable through clear, respectful follow-up
• Step in when something goes sideways: solve it quickly and keep the customer feeling taken care of
• Build genuine, lasting relationships that turn customers into long-term fans of Diezx

Qualifications/Skills

• Naturally organized and detail-oriented — you love when everything runs smoothly
• Confident communicator who can keep a team on track with warmth and clarity
• Big heart for customer service — you take pride in people feeling looked after
• Calm, steady, and solution-focused when things get busy
• Comfortable on the phone and over text
• Bilingual Spanish/English a plus
• Experience in dispatch, logistics, customer service, or coordination is welcome — and we're happy to support someone stepping back into the workforce

Company Benefits/Perks

• Competitive salary [+ performance bonus]
• 401K
• Real ownership and room to grow as company scales