Operations Manager, Email Marketing

***The salary range for this position is $51.37 - $55.48 per hour.***

Our Customer is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, their mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, they have more than 12 offices around the world.

We are seeking an Operations Manager, Email Marketing on a contract basis to support the use and management of our email marketing platform, including monitoring the deliverability of ongoing email campaigns and experiments, managing the warm-up of new sending domains and Internet Protocol (IP) addresses and ensuring adherence of list suppression rules. Candidates will need to demonstrate a high level of technical email experience and be highly motivated to improve and maintain the strong deliverability of all the company email marketing campaigns. This role is 100% remote in San Francisco, CA.

What You’ll Do:

• Support the administration and continuous improvement of the enterprise Enterprise Simulation Platform (ESP) platform (Iterable)
• Monitor the inbox placement for all email campaigns and experiments on an ongoing basis, highlighting trends and potential needs for optimization
• Continually assess the performance of dedicated IP addresses and email-sending domain configurations, using both internal and external monitoring tools
• Warm new dedicated IP addresses and email-sending domains to mitigate any deliverability gaps and in support of the channel expansion
• Implement seed lists for highly critical email campaigns to gain even greater visibility into deliverability performance
• Monitor list hygiene to ensure optimal inbox placement and privacy compliance
• Document the process of campaign and channel performance monitoring to ensure maximum uptime and transparency for cross-functional partners
• Stay current on competitive email and Customer Relationship Management (CRM) trends and use that knowledge to guide future decisions regarding email deliverability

Must Haves:

• 3+ years of administering enterprise ESP platforms, monitoring email deliverability performance and implementing seed lists
• Thorough knowledge of email marketing best practices, audience segmentation and methods to maintain list health and ensure high deliverability
• Depth of knowledge about email compliance (Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM), General Data Protection Regulation (GDPR), Canadian anti-spam legislation (CASL)), deliverability (eDataSource, Google Postmaster), and ongoing ESP health
• Strong project management skills; results-focused with impactful execution and follow-through; highly detail-oriented
• Demonstrable skills with third-party marketing automation solutions such as Iterable or Braze

Education:

• Bachelor’s degree in Marketing, Business or related field

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote in San Francisco, CA.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

Please note: In order to to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. At the point of offer, contractors will be required to attest their vaccination status.