Operations Manager, Merchant Sentiment (Hybrid - Tempe, AZ)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Merchant Sentiment Operations Manager on a contract basis to help support our Customer's business needs. This role is on-site in Tempe, AZ.

The Manager will oversee day-to-day operations and ensure the long-term success of the Merchant Sentiment Operations team. This position requires a team-first leader who thrives in fast-paced environments, can manage change effectively, and is passionate about developing people to meet a high talent bar.

Responsibilities:

• Lead and manage a Merchant Sentiment Operations team, fostering collaboration, problem-solving, and high performance.
• Provide guidance, coaching, and development to direct reports through in-person 1:1 meetings and team interactions.
• Build and maintain a collaborative team culture, motivating individuals at all levels to achieve collective goals.
• Manage change initiatives and drive solution-focused approaches to challenges.
• Partner cross-functionally with internal teams to resolve issues, share feedback, and optimize workflows.
• Be physically present in the corporate Tempe office as needed to support direct reports, cross-functional partners, and immediate problem-solving (candidates must live within a commutable 50-mile radius).

Skills and Qualifications:

• Minimum of 2 years of people leadership experience.
• Demonstrated ability to thrive in fast-paced, dynamic environments.
• Strong passion for team development and maintaining high performance standards.
• Familiarity with Salesforce, JIRA, and Workday systems.

Preferred:

• Proficiency in Excel and/or Google Sheets.
• Project management experience.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.