Operations Project Manager

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety in the company.

We are looking for a passionate data-driven Operations Project Manager with project management experience in operations and a pragmatic systems mindset to join Integrations Operations to support the community and help foster a safe culture in VR. This individual will also be responsible for delivering qualitative and quantitative insights into operations and provide recommendations to improve the overall experience for the community and push our operations to the next level. This role is 100% Remote, must be based in CST or EST time zone.

Responsibilities:

• Improve operations by conducting RCAs and finding areas of opportunity
• Manage and grow a metric monitoring system
• Report project status, risks, and needs to stakeholders on regular cadence
• Manage completion/progress of project timelines
• Support new product launches, e.g. configuring workflows, testing new features
• Triage escalations and drive them to completion
• Analyse data by building basic SQL queries, pivot tables
• Run system audits and quality tests

Must Haves:

• 5-7 years Prior project management experience in operations
• Strong proficiency in data tools and data analysis methodologies, medium+ proficiency with SQL, advanced Excel skills, and data visualisation (like pivot tables)
• Ability to storytell through data to technical and non-technical audiences
• Ability to learn fast and comfortable with operating in ambiguity
• Prior experience leveraging data to provide recommendations to improve operations

Nice to Haves:

• Prior experience with QA testing and systems improvement
• Thrives in a cross-functional setting
• Experience manipulating or building dashboards and leveraging data viz tools like Tableau

Critical Soft Skills:

• Ability to work in a fast paced, often high pressured environment
• Time management skills
• Effective communication
• Storytelling with data

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.