Operations Specialist (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking an Operations Specialist on a contract basis to help support their business needs. This role is 100% remote.

Responsibilities:

• Support research of new ideas and execution of experiments related to subscriber benefits
• Launch and manage subscriber benefit experiments and programs using internal tools and systems
• Set up and manage in-app experiences using internal platforms
• Monitor program performance and resolve operational issues to ensure smooth execution
• Support setup, tracking, and analysis of experiments to improve subscriber experience
• Analyze experiment results and performance metrics to identify trends and opportunities
• Use internal dashboards and reporting tools to monitor key performance indicators
• Identify and implement operational improvements to streamline experiment and program launches
• Collaborate cross-functionally with Strategy & Operations, Product, and Analytics teams
• Develop expertise in internal tools and systems and apply knowledge to new initiatives

Skills and Qualifications:

• 1+ years of experience in operations, analytics, customer experience, or a similar execution-focused role, or equivalent hands-on experience
• Strong analytical skills with the ability to interpret data and inform decisions
• Detail-oriented with strong organizational and multitasking abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills with a proactive and solution-oriented mindset
• Ability to quickly learn and adapt to new systems, tools, and processes
• Strong collaboration and cross-functional communication skills
• Reliable and execution-focused with a bias toward action

Preferred Qualifications:

• Experience supporting experiments, A/B testing, or program rollouts
• Experience working with internal dashboards, reporting tools, or operational systems
• Experience in subscription, marketplace, or customer-facing program environments

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.