Operations Specialist (100% Remote)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking an Operations Specialist on a contract basis to support the development and execution of new products. This role offers the opportunity to deliver exceptional user experiences and operational excellence across a variety of evolving platforms, with flexibility to take on new assignments as business needs change. This role is 100% remote.

Responsibilities:

• Provide outstanding support to users across multiple AI-powered products.
• Collaborate with cross-functional teams to improve operational workflows and systems.
• Analyze information and identify opportunities for process improvement.
• Adapt quickly to new contexts, requirements, and product features.
• Handle sensitive information with professionalism and discretion.
• Contribute to a collaborative team environment, including working with interns.
• Support new product launches and take on new assignments as business needs evolve.

Qualifications

• 2-3 years’ experience in support, hospitality, operations, editorial QA, or virtual assistance (tech/customer service preferred).
• Fluent in English with excellent grammar and writing skills.
• Strong written and verbal communication, able to explain complex concepts clearly.
• Analytical thinker with strong problem-solving abilities.
• Quick comprehension of complex information and adaptability to new contexts.
• Passion for delivering exceptional customer experiences.
• Strong organizational and time management skills.
• Familiarity with customer service tools/software and ability to learn new technologies quickly.
• Experience in tech or customer service environments.
• Experience in conflict resolution and managing difficult situations.
• Creativity and innovation in finding solutions.
• Experience collaborating with interns and diverse teams.
• Empathy and compassion in providing personalized support.
• Discretion in handling sensitive information.
• Adaptability and flexibility in a fast-paced environment.
• Speed and efficiency in responding to requests and issues.
• Collaborative spirit and supportive team player.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.