Business Analyst (Hybrid - San Francisco/East Bay Area)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Business Analyst on a contract basis to help support our Customer’s business needs. This person will be responsible for helping launch merchants onto a new product. This role is hybrid in San Francisco or East Bay Area (40% in field and 60% at home).


Responsibilities:

• Helping merchants and customers have a better experience on the new in store program, by both talking to them directly, helping pull data and insights, and creating longer term collateral.
• Setting up and creating merchant reporting, new emails, and meeting presentations.
• Visiting merchants on the ground to address any pain points from their feedback, observe interactions with consumers, and help them adopt tiles so that the company can increase customer visits. Activities will include:

1. Remote (3 days)
2. Create better reporting and insights for merchants.
3. Create merchant materials by updating data for merchant meeting presentations, sending merchant emails, helping create new collateral and forums to share data and insights
4. Respond to inbound support tickets and help us scale this ability in the program
5. Help with ad hoc asks (needs familiarity with GSuite and fast learner) such as data analyses, presentation creation, or deep dives

• In person (up to 2 days)
• Scheduling Merchant visits to troubleshoot pain points or set up new technology (i.e. NFC tiles)
• Observe restaurant operations and train staff if needed
• Secret shopping for compliance and/or observing restaurant operations and customer interactions with the tile
  
  Qualifications:
• Friendly
• Detail oriented
• Fast learner
• Analytical
• Comfortable with Google Suite including Excel/Google Sheets
  
  We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.
  
  Please Note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.
  
  Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
  Benefits: Medical, Dental, and 401k (no match)
  
  An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.