Operations Support (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking an Operations Support on a contract basis to support their business needs.

This is a fully remote role requiring a 40-hour work week, preferably scheduled Wednesday through Sunday, with 100% weekend availability required, and alignment to EST or CST working hours.

Responsibilities:

• Support daily and hourly quality management across corporate and catering programs
• Execute and provide feedback on standard operating procedures to improve operational efficiency
• Use internal tools to monitor workflows, identify issues, and support resolution
• Interact regularly with customers, merchants, and delivery partners to ensure smooth operations
• Identify and escalate fulfillment challenges before they become widespread
• Contribute to the launch and execution of pilot initiatives and new programs
• Collaborate with cross-functional teams to support operations and continuous improvement
• Monitor performance and provide insights to enhance service quality and reliability

Skills and Qualifications:

• Experience in logistics coordination, operations, merchant support, or B2B support
• Strong verbal communication skills
• High attention to detail and the ability to maintain accuracy in fast-paced environments
• Ability to adapt quickly to changing priorities and operational needs
• Experience in last-mile logistics or delivery-related customer service
• Strong problem-solving skills and a proactive mindset
• Ability to manage multiple tasks and priorities simultaneously

Preferred Qualifications:

• Experience using Slack or similar communication tools

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.