Order Administration Representative

Our Customer is a Sunnyvale, California-based software, hardware, and services technology company. They are an industrial technology company transforming the way the world works by delivering solutions that enable their customers to thrive. They support global industries in building & construction, agriculture, geospatial, natural resources and utilities, governments, transportation and others. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability.

We are seeking an Order Administration Representative on a contract basis to support our Client’s business needs. This role is hybrid (3 days onsite) in Dayton, OH.

The Order Administration Representative will be an essential part of the sales and order-to-cash cycle responsible for supporting business divisions with processing and managing customer orders accurately and efficiently. The role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. This role will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing the company’s overall success.

Responsibilities:

• Order Processing: Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through the company's order management systems.
• Basic Sales Quote Support: Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
• Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
• Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
• Inventory Awareness: Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.
• Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.
• Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
• Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.

Qualifications:

• Bachelor's Degree preferred; additional education or training in Business Administration, Software Delivery or Supply Chain Management is a plus
• Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions
• Strong organizational skills, attention to detail and accuracy in data entry and order processing
• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
• Problem-solving and critical-thinking abilities to resolve order-related issues effectively
• Experience with a top tier Enterprise resource planning (ERP) system a plus
• Familiarity with Salesforce CRM systems and other relevant software applications a plus
• Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus
• Multi-lingual always a plus: some global regional language requirements may apply based on location

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.