Account Representative/Order Processor

Position Overview:

Experienced in all aspects of Customer Service. Understands Purchasing and can manage multiple vendors on a detailed level. Skilled communicator with proficiency in ERP systems, MS Office (excel, word, and email). Highly organized and able to work quickly and efficiently under pressure and deadlines. Ability to supervise others doing the same work can lead to a management role supervising the department.

Skills

• Customer focus – meets or exceeds customer expectations and communicates timely and clearly
• Ability to work independently (initiative, confidence, critical thinking and decision making)
• Ability to work under pressure and deadlines
• Ability to problem solve
• Computer literacy, managing large volume of email, Excel, ERP system experience (processing sales/purchase orders and running reports).
• Communication Skills, both written and verbal
• Exceptional follow up skills, attention to detail, and critical thinking

Specific Duties/Tasks

1. Keep organized and current with all communications, primarily a high volume of email

2. Be responsive to all customer inquiries, orders, data requests, etc.

3. Manage assigned Sales Orders (SOs)

• Confirm pricing for each SO and update repeat order if there are any price increases
• Create/process SO
• Procure stock (generate Pos) in support of the SO
• Book containers
• Follow up on pending POs and managing the inventory purchased
• Coordinate any changes/special needs with warehouse

4. Initiate additional customer and supplier communications to resolve problems

5. Source new products

6. Other Tasks as assigned.

Qualifications

• 4 year degree preferred
• 3+ years Customer Service Experience
• 3+ years Purchasing Experience
• 2+ years ERP experience (MS Dynamics preferred but not required)