Part-Time Market Launch Operations Manager (Chicago)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Part-Time Market Launch Operations Manager on a contract basis to support their business needs. This role is on-site in Chicago, IL.

Responsibilities:

• Source, interview, and hire onsite support specialists (OSS) within the assigned region or hub
• Manage onboarding and ensure new hires are prepared for success from day one
• Conduct initial and ongoing training for OSS teams
• Reinforce operational standards, setup procedures, labeling, and customer experience expectations
• Ensure OSS teams understand operational playbooks and workflows
• Coordinate onsite coverage and support for customer launches within the assigned region
• Conduct live shift evaluations and provide direct coaching and performance feedback
• Identify high and low performers and take appropriate action to improve team quality
• Support local operational and growth initiatives, including restaurant test orders and partner visits
• Act as the on-site operational representative for the assigned market or hub
• Maintain a reliable pipeline and bench of OSS talent for ongoing staffing needs
• Partner with Shift Leads and central operations teams to identify risks, staffing gaps, and operational issues
• Ensure consistent execution quality and customer experience across all shifts and launches

Skills/Qualifications

• 2-5 years of experience in operations, field management, recruiting, training, or related roles
• Strong hiring and people assessment skills with the ability to identify high-performing talent
• Experience in onboarding, training, and coaching teams
• Comfortable providing direct feedback and performance management in field environments
• Strong organizational and time management skills
• Self-directed with the ability to work independently in fast-paced environments
• Strong communication and interpersonal skills
• Willingness to work onsite and regularly be in the field
• Experience in marketplace operations, gig workforce management, hospitality, or scaling operations is a plus
• Experience supporting launches or expansion into new markets is a plus

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.