Patient Intake Coordinator

Title: Patient Intake Coordinator
Location: 100% Remote
Status: ~ 7 hrs/wk, ongoing 1099 contract
Hourly Range: $20 - $30/hr, commensurate with experience
Ideal Candidate: Has front desk experience working with a mental health or medical practice. Familiarity with Admirra and SimplePractice is preferred.

Our client is a warm and relational psychotherapy practice based in Las Angeles that specializes in working with anxiety and relationship issues. They are looking to add a Patient Intake Coordinator to their team! This candidate will understand the need for a kind phone persona while also guiding clients through the different specialties offered by the therapists in the practice.

Duties/Responsibilities:

1. Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist, answer practice -related questions).
2. Coordinate with clinicians on filling their schedules.
3. Provide direction to clinicians and administration teams on best practices for improving scheduling process.
4. Provide metrics on intake stats.
5. Ability to identify areas where we need improvement in client intake process and initiate the improvement measures.
6. Stay highly organized.
7. High attention to detail and ability to prioritize various projects independently.
8. Passion for working with others (being collaborative) and helping our team members grow and learn.
9. Ability to handle and provide straight-forward feedback to the administrative team members.
10. Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
11. Ability to set goals and develop achievable timelines to hit them.
12. Other duties as may be assigned.

Qualifications and Skills:

1. Align with mission, vision, and values.
2. Knowledge of our client experience goals and how to achieve client satisfaction.
3. Be able to lead and manage client intake and scheduling.
4. Experience with CRM systems, specifically Admirra
5. Experience with an EHR system, specifically SimplePractice
6. Must be punctual in reporting to work.
7. Be organized and detail oriented.
8. Be a team player.
9. Be able to work independently on tasks assigned.
10. Have strong written and verbal communication skills and strong interpersonal skills.

This position is not right for you if you’re:

1. Someone just looking for a job to clock in and out of.
2. Someone who doesn’t feel passion for our mission, vision and values.
3. Someone who’s not a team player or prefer not to work collaboratively.
4. Someone who wants to own their own business in the near future. If that’s you, awesome! But we’re not the place for you. We dedicate a lot of time to our teams, and provide the flexibility, autonomy and space to allow each member of our team to get creative in their role. The ideal person is invested in time and energy in our practice.
5. Someone who doesn’t like to hop in and help others get their work done - we highly value teamwork.

This position perfect for you if you’re:

1. Aligned with our mission, vision, and values.
2. Energized by and invested in helping others on a team and contributing to the growth of the mental health field and our practice.
3. Social justice oriented and practice anti-racism work.
4. Creative, engaged in doing good work, and excited by furthering our mission to making wellness a down-to-earth practice.
5. Able to take direct and constructive feedback and run with it.
6. Able to make tough decisions, have difficult conversations.