Payroll Support Representative (Hybrid - Peachtree Corners, GA)

***Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking a Payroll Support Representative on a contract basis who will be a key member of the U.S. Payroll team that is the primary liaison with the Tier I/HR team, ensuring seamless partnership in delivering an outstanding customer experience. This role is hybrid (3 days onsite and 2 days remote/week) in Peachtree Corners, GA.

Responsibilities:

• Oversee management of the ServiceNow platform for the U.S. Payroll team, including metric reporting, Service Level Agreement (“SLA”) performance, and more.
• Provide top-tier customer support for employee payroll-related inquiries through ServiceNow by being the initial reviewer of ServiceNow cases, assigning case complexity and priority, resolving cases when able, and escalating to the manager when necessary.
• Lead recurring meetings and reviews of payroll case management and metrics for the U.S. Payroll team to drive transparency and accountability for case resolution management.
• Develop standard operating procedures (“SOPs”) for frequent employee payroll-related inquiries to expedite resolution.
• Enhance frequency of communication to customers (i.e., weekly reporting of case status) throughout the case management cycle to ensure customers are provided frequent updates to improve transparency (i.e., case assignment, target completion date, status updates, and more).
• Become proficient in the company’s HR and payroll systems (i.e., Workday, ADP, WorkForce).
• Helping with garnishments, reviewing, and sorting incoming mail.
• May assist with administering other special projects as needed.

Qualifications

• A bachelor's degree and/or certification in Business Administration or a related field is preferred.
• Minimum 2-4 years of Payroll or Human Resources experience.
• Ability to thrive in a matrix organizational environment across multiple cultures.
• Passion for delivering world-class customer service with focused attentiveness and responsiveness to employee needs.
• Demonstrated ability to manage multiple tasks requiring rigorous and meticulous attention to detail.
• Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
• Thrives in a cross-functional environment to drive better solutions and outcomes; seeks input to make better-informed decisions.
• Excellent organizational skills and initiative to improve processes.
• Experience with the following tools is a plus: ServiceNow, ADP, WorkForce, and Workday (or other HCM system).

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements). Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.