Payroll Tax Accountant (Customer-facing)

Our Customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help their diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

We are seeking a Payroll Tax Accountant on a contract basis who will support the Customer’s business needs. This role is 100% remote.

What You'll Do:

• Be an expert at resolving complex payroll issues and assessments that come through service cloud, ensuring the customer’s questions are answered in an accurate, efficient and timely manner
• Documenting, improving, and scaling the tax escalations team by implementing process automation and reducing common customer issues
• Identify, document, and solve issues that may arise as a result of customer error or product bugs/limitations
• Identify gaps in policies and inefficiencies in how we work together and collaborate with sales, support, tax operations and product to define and implement improvements
• Work with Federal and State tax agencies to resolve any customer tax issues
• Escalate matters with key stakeholders
• Initially 3 months, with potential to be extended up to 18 months

Must-haves:

• A Bachelor’s degree in accounting, economics, tax, business, or equivalent
• 2-4 years of experience in tax and or payroll tax, experience with federal and state payroll tax filings a plus
• Tax escalation experience
• Excellent skills in time management, de-escalation, composure, and prioritization
• Experience in amended tax return preparation with high attention to detail
• An example of high-performance in a constantly changing, and ambiguous environment
• Creative problem-solving
• Cross-functional agility
• Superior Payroll product, process, and policy knowledge
• Composure under pressure and ambiguous circumstances and constant change
• Self-sufficiency, using all available resources
• Approach work with positivity
• Self-motivation with the desire for ownership and ability to operate independently in a fast-paced, ever changing and innovative environment while working collaboratively across multiple functions
• Strong attention to detail and accuracy, passionate about improving workflows and process
• Excellent interpersonal and writing skills, comfortable communicating with customers over phone and email
• Strong familiarity with Microsoft Excel and Google Sheets
• Must be a MacBook user

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.