Onboarding Coordinator

Our customer is a leading global media and entertainment company that creates and distributes a large portfolio of content and brands across television, film, and streaming and is available in over 200 countries and territories and over 45 languages. Headquartered in New York, NY with more than 30 office locations in the United States.

Our Customer is seeking a Onboarding Coordinator on a contract basis to support their business needs. This role is hybrid (2 days onsite) in Knoxville, TN.

Specialist will be based out of Knoxville, TN supporting across US and Canada. Possibly to work 10am - 7pm ET shift to support across varying time zones.

In this role, the People and Culture Services Specialist is responsible for providing a welcoming, informative, efficient, and compliant onboarding experience for those joining and growing within as well as hiring managers.

Job Responsibilities:

• Use a variety of systems and methods to onboard an employee, new or existing, into a new position.
• Process and ensure successful completion of applicable background screenings.
• Ensure all on-boarding and pre-employment checks are completed appropriately. Which includes timely adjudication and the escalation process.
• Provides direct communication to new joiners throughout the onboarding process.
• Collaborate with new joiners to complete compliance documents (such as Form I-9).
• Serve as front line, Tier 1-2, administration for People & Culture customers’ (employees, vendors, business partners, hiring managers, etc.) requests ensuring exceptional customer service satisfaction.
• Work collaboratively with teams, such as Talent Acquisition, Global Technology & Operations, and Facilities, to ensure a smooth onboarding experience and resolve escalations or inquires.
• Work with the management and peers to identify opportunities to improve the candidate experience, both in recruitment and onboarding.
• Identify process gaps and see how well we can stabilize or streamline the process.
• Run & analyze reports, queries and extrapolate data/information.
• Participate in projects and initiatives to improve processes and drive efficiency.
• Maintain excellent working relationships with peers and stakeholders in the departments you serve.
• Act in compliance with all Federal, State, and Local regulations in addition to all of company’s Policies and Processes.
• Perform other responsibilities as assigned which may become essential to the position.

Qualifications:

• Bachelor’s Degree in HR / business / related field or equivalent work experience
• 1-3 years of HR experience, preferably within an HR operations team, service provider and/or shared services environment
• Knowledge of HR Systems (Workday, ServiceNow, etc.) and ability to learn and understand various computer systems
• Strong verbal/written communication skills, organization skills, detail-oriented, yet able to analyze and recommend alternatives
• Ability to prioritize and address competing demands, multi-tasking capacity critical
• High degree of respect for confidentiality and sensitivity of HR and payroll data
• Proficient in MS Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Ability to work effectively within a fast-paced environment

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Available Perks (Available upon completion of the waiting period for eligible engagements): Medical, Dental, Vision, and 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.