People Experience Manager (NYC)

With roots dating back to the 1800s, our Customer is a global professional services firm HQ’d in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Today, they are a unique group of businesses with many enduring competitive advantages. Among them are the quality of their colleagues, deep client relationships, vast global footprint, depth of intellectual capital, and cohesive and collaborative culture.

We are seeking a People Experience Manager on a contract basis to support our Customer’s business needs. This role is on-site in NYC.

The People Experience Manager plays a critical role in shaping day-to-day experiences for colleagues around the world. This role supports the development of a positive, inclusive, and high-performing culture by driving engagement, well-being, and values-based initiatives. The position partners closely with leaders across multiple regions and contributes to designing, launching, and operationalizing impactful global programs.

This role supports flagship culture initiatives, develops new concepts for regional adoption, enhances processes that underpin the People Experience function, and ensures colleagues are consistently supported through high-quality communications, resources, and interactions.

Responsibilities:

• Initiate, scope, and deliver People Experience projects and programs focused on well-being, engagement, and future-of-work initiatives, demonstrating strong ownership from planning through execution.
• Project manage the People Experience strategic action plan, coordinating across stakeholders, tracking interdependencies, escalating risks, and driving accountability.
• Support strategic communication and engagement plans for People Experience initiatives, tailoring messaging for diverse seniority levels and global audiences.
• Lead culture-related learning and development efforts, including further embedding the global culture program and supporting the community of Culture Champions.
• Support global colleague groups by enhancing group capabilities and managing community engagement where appropriate.
• Improve and operationalize back-end systems, processes, and workflows that support the People Experience function.
• Redesign and manage internal communication pages to ensure access to accurate and updated information about People Experience programs and offerings.
• Embed People Experience principles into firm-wide people processes, including performance management and feedback cycles.
• Manage and update People Experience contributions for RFPs and provide commercial guidance for client-facing needs.
• Create toolkits, presentations, and surveys to promote engagement and participation across programs.
• Develop, monitor, and track KPIs for People Experience initiatives, ensuring continuous improvement through data-driven insights.
• Partner with regional teams to translate culture and people-experience concepts into practical recommendations and activities that achieve measurable outcomes.
• Support additional tasks as assigned to ensure the effective delivery and evolution of the People Experience function.

Skills and Qualifications:

• Minimum of 5 years of experience in a corporate environment, ideally professional services.
• Advanced program and project management experience, including managing multiple complex workstreams simultaneously.
• Experience scoping, launching, and measuring programs from concept through delivery, with ownership of KPIs and outcomes.
• Strong ownership mindset with comfort navigating ambiguity and driving high-visibility global initiatives.
• Adaptable and flexible, able to prioritize effectively in fast-paced, shifting environments.
• Highly collaborative, building productive relationships across teams, functions, and regions.
• Exceptional stakeholder management with the ability to coordinate across varying seniority levels and drive accountability.
• Skilled at managing multiple strategic projects simultaneously while tracking risks, dependencies, and deliverables.
• Critical thinker with strong analytical capabilities and the ability to provide actionable insights.
• Creative, people-centric approach to engagement, communications, and program design.
• Confident communicator, skilled in written, verbal, and presentation formats for senior and broad audiences.
• Highly organized and detail-oriented, ensuring accuracy and quality across communications, reporting, and project delivery.
• Committed to service excellence and continuous improvement.
• High proficiency across Microsoft Office:
  • Excel: Ability to build and manage trackers, analyze data, and create charts or dashboards.
  • Word: Skilled in drafting high-quality reports and communications using advanced formatting and structuring.
  • PowerPoint: Strong slide-writing skills with the ability to create clear, engaging, and persuasive presentations.
  • Outlook: Efficient calendar and meeting management, with experience preparing professional communications.
• Experience using data visualization tools to present complex concepts clearly.
• Demonstrated experience using AI tools to enhance efficiency and workflow.
• Experience supporting and advancing inclusive, values-driven culture initiatives.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.