People Operations Analyst (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a contract People Operations Analyst to help support our Customer's business needs. This role will provide world-class service to managers, employees, and partners seeking support via the AskHR service desk. With a focus on accuracy, efficiency, and compliance, you’ll support the execution of People programs spanning the entire employee lifecycle. You’ll also share your observations and contribute ideas to inform ongoing process improvements. This role is 100% remote

Responsibilities:

• Triage AskHR service desk tickets to determine the best path for resolution, reviewing resources and escalating to a Center of Excellence when appropriate.
• Promptly respond to HR-related inquiries in a professional and courteous manner by delivering thoughtful and timely responses to resolve issues within given Service Level Agreement (SLA).
• Effectively resolve employee inquiries using tools such as Workday for HR transactions, JIRA for ticket tracking, and Confluence as a knowledge base.
• Alert team to issues or trends of significance and provide feedback or ideas for updates to address gaps in process or policy.
• Contribute to the delivery of employee lifecycle from beginning to end.
• Ensure data accuracy, completeness, and integrity by adhering to best practices.
• Collaborate within the People Ops Enablement team to help build efficient processes and automations to reduce manual transactions.
• Be an instrumental partner to employees, providing support and inclusion.

Skills and Qualifications:

• Bachelor's degree or higher (or equivalent experience)
• 1+ years of business experience with exposure to customer support, HR coordination or operations, recruiting coordination or operations, or a support analyst role
• Experience with Workday, ServiceNow, Jira, GSuite Project management skills and discipline to organize and prioritize
• Experience in a fast-paced, constantly changing environment
• You're able to perform root cause analysis on more complex processes and services
• You have knowledge of HR process and best practices
• You're proactive in identifying opportunities to enhance the employee experience
• You're passionate about coordination and cross-functional collaboration
• You're a team player and able to champion your ideas and others
• You're able to work on issues and improve programs
• You have excellent written and verbal communication skills
• You have exceptional attention to detail
• You are customer service oriented
• You have strong time management skills and are self-driven

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.