People Operations Coordinator (100% Remote)

Our Customer is a tech real-estate marketplace company with a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. The company’s brands focus on all stages of the home lifecycle: renting, buying, selling, financing and home improvement. They are committed to empowering consumers with unparalleled data, inspiration and knowledge around homes, and connecting them with the right local professionals to help.

We are seeking a People Operations Coordinator on a contract basis to support our Customer’s business needs. This role is 100% remote.

We are searching for a collaborative individual who empathizes with the needs of employees and is proficient in resolving obstacles that may emerge. You have a steadfast dedication to delivering excellent service and are an expert in effectively prioritizing tasks while maintaining quality and attention to detail.

In this role, you'll contribute to the company's success by delivering a best-in-class support experience to employees. You'll tackle queries across all functional areas - HR, Compensation, Benefits, Workforce Management, and more - while ensuring the intranet remains updated. Your involvement will be pivotal in establishing scalable processes for employee support, playing a crucial role in their ongoing success.

Responsibilities:

• Partner with stakeholders from all employee support teams (Benefits, Compensation, Talent Success, IT, Legal, etc.) to assist in answering a broad range of employee questions using a shared services support model.
• Serve as the first point of contact for employee inquiries in ServiceNow, responding to and resolving cases within SLA on a variety of topics (onboarding, benefits, time off, company policies, Workday support, offboarding).
• Maintain cases in your ServiceNow queue and effectively manage communications with employees, striving to meet case closure and SLA adherence goals.
• Prepare and complete time-sensitive documents, forms, letters, and paperwork accurately and route them to appropriate teams for further processing in a timely manner. This includes I-9s, personnel files, employment verifications, unemployment claims, and offboarding paperwork.
• Apply the highest level of confidentiality regarding sensitive information and employee records.
• Demonstrate proven ability to effectively partner with other teams and stakeholders.
• Be a champion of the Employee Service Center model by guiding employees to the company intranet for self-service, identifying gaps in self-service content, and providing suggestions as needed.
• Perform other duties or special projects of a similar nature as assigned.

Qualifications

• You have 1+ year of HR-related experience, including exposure to benefits, payroll, onboarding, or other HR functions.
• Proficient in HR processes and systems, including Workday (must), and experience with ticketing platforms such as ServiceNow HRSD or similar required.
• You possess excellent written and verbal communication skills, delivering both good and challenging news professionally and compassionately.
• Strong problem-solving skills and a focus on employee/customer satisfaction, including handling high-volume inquiries efficiently.
• Demonstrated ability to meet SLA goals, prioritize tasks, and manage time effectively in a fast-paced environment.
• You have an eye for process improvement - you leave systems and processes better than you found them.
• Ability to work collaboratively with HRBPs, teams, and stakeholders while quickly adapting to evolving policies, tools, and processes.
• Self-starter who can work reliably in a remote setting, maintaining high attention to detail and flawless accuracy.
• Experience supporting audits or other HR compliance-related tasks is a plus.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.