Platform Implementation Specialist (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Platform Implementation Specialist on a contract basis to help support our Customer's business needs. This role is 100% remote.

This role will own and manage all customer-facing components of the Online Ordering merchants’ onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, you’ll create and deliver collateral for merchants to optimize their business and leverage growth-product functionality better. You’ll work cross-functionally supporting the sales team to drive merchant satisfaction and with the Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within the Commerce Platform organization. This primarily remote role close to one of the corporate hubs for easy co-working and collaboration across the team on occasion.


Responsibilities:

• Drive merchant onboardings & implementations with clear, concise communication.
• Deliver strong presentations and handle merchant frustrations with grace and support.
• Train merchants on Online Ordering product and functionality.
• Create merchant collateral to improve their training and product usage.
• Become a product expert and cross-functional subject matter expert on Online Ordering.
• Collaborate and support the sales team with their merchant implementation challenges.
• Share product and operations feedback with the team on a regular basis to share the team’s trajectory and product offerings.
• Meet the team's high bar of internal and external service and timeline goals.
• Highlight opportunities for leadership to improve team workflows and merchant success.
• Be able to achieve immediate results and adapt to an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

Qualifications:

• Bachelor’s degree or equivalent work experience
• 3-5 years of work experience in onboarding, implementation, project management and/or account management
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation skills

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through Mom Pay(Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.