Account Manager, Customer Success (Remote - NY/NJ/CT)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling their mission to grow and empower local economies.

We are seeking a Account Manager, Customer Success on a contract basis to help support our Customer's business needs. This role is 100% remote in NYC or the Tri-State Area (NY, NJ, CT), but requires domestic travel once per month to the Northeast region.

Responsibilities:

• Manage restaurant partners (primarily SMBs) in the assigned region, conduct regular check-ins, and provide strategic guidance to help them grow.
• Understand partner business needs, deliver tailored recommendations, and ensure adoption of platform products.
• Collect and communicate product feedback and partner insights to cross-functional teams (Strategy, Operations, and Product).
• Minimize churn by identifying opportunities for expansion and improving partner engagement.
• Collaborate with Product, Operations, and Sales teams to ensure restaurants have an exceptional experience.
• Maintain accurate partner information and track progress in Salesforce.

Skills and Qualifications:

• 2–3 years of professional experience with a track record of success and increasing responsibility.
• Bachelor’s degree or equivalent work experience.
• Experience supporting SMBs in the restaurant, retail, or tech industries.
• Demonstrated success translating customer feedback into product recommendations.
• Strong organizational skills with the ability to “roll up your sleeves” and manage details while also influencing strategy.
• Account management and/or project management experience.
• Excellent written and verbal communication skills.
• Ability to empathize with customer needs and adapt strategies to improve satisfaction, retention, and adoption.
• Comfortable working with technical products and hardware.
• Hands-on experience with Salesforce, Slack, and Google Workspace.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.