Operations Lead (Clincial & Growth Focus - NYC)

Operations Lead (Clinical & Growth Focus) – Ketamine-Assisted Psychotherapy (KAP)

Full-Time | In-Person | New York, NY

About Us

We’re a growing mental health practice reimagining what care can look like. Our work in

ketamine-assisted psychotherapy (KAP) sits at the intersection of clinical rigor and meaningful

transformation—and we’re building something special.

As we scale, we’re looking for people who are excited not just by operations, but by the

opportunity to shape the future of mental health care. If you’re energized by growth,

systems-building, and mission-driven work, you’ll feel at home here.

The Role

This is not a behind-the-scenes ops job. You’ll be at the center of how the practice runs and

grows.

As our Operations Lead, you’ll oversee clinical operations, build and refine systems, support our

team, and help drive expansion. One day you might be improving patient flow or launching a

new workflow; the next, collaborating with marketing on growth strategy or hiring key team

members.

You’ll need to be both strategic and hands-on—and genuinely excited about building in a

fast-moving, evolving space.

What You’ll Do

Run and Elevate Clinical Operations

● Keep the day-to-day running smoothly across clinical services, scheduling, and patient

experience

● Partner closely with clinicians to support strong, consistent KAP program delivery

● Build, refine, and document systems that make the practice more efficient and scalable

● Track performance (utilization, revenue, outcomes) and turn insights into action

Drive Growth and Expansion

● Help us scale—new services, improved workflows, smarter systems

● Identify friction points and fix them before they slow us down

● Collaborate on strategy and bring structure to big ideas

Collaborate with Marketing

● Work hand-in-hand with marketing to improve intake, conversion, and patient journey

● Align operational capacity with growth efforts so we scale sustainably

● Bring a real-world lens to what’s working (and what’s not)

Lead and Support the Team

● Own hiring, onboarding, and performance management for admin/support staff

● Build a strong, accountable, and positive team culture

● Step into HR-related needs—from policies to people management

Own Projects That Matter

● Lead key initiatives across systems, tech, and operations

● Bring clarity, timelines, and follow-through to complex projects

● Help turn a growing practice into a well-oiled (but still human) machine

What You Bring

● 5+ years in healthcare operations, practice management, or similar leadership roles

● Strong project management instincts—you know how to move things forward

● Experience in fast-paced or scaling environments

● A balance of detail orientation and big-picture thinking

● Confidence working across teams (clinical, admin, marketing)

Nice to Have (Not Required)

● Clinical background (therapy, nursing, or related field)

● Experience in mental health or psychedelic-assisted therapy

● Familiarity with KAP—or a genuine curiosity and enthusiasm for the space

Who You Are

● You like building systems that actually work

● You’re as comfortable in the weeds as you are thinking strategically

● You take ownership and follow through

● You care about the mission—not just the mechanics

● You’re excited about being part of a team shaping what this field becomes

The Details

● Full-time, in-person in NYC

● Collaborative, thoughtful, and mission-driven environment

● Real opportunity to shape how this practice grows

● Compensation: 90K-120K + incentives, health and retirement benefit