Process Improvement Analyst

Our client is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. Their mission is to realize the potential of their clients, professionals and partners by building the real estate solutions of the future.

“From instilling confidence in today’s decisions to re-imagining tomorrow’s spaces, we thrive in complex and ever-changing environments.” The have over 500 offices in more than 100 countries, employ over 115,000 people and support 95 of the Fortune 100 companies.

We are seeking a Process Improvement Analyst on a contract basis to support our Customer's business needs. This role is onsite in Cambridge, MA.

What You'll Do:

• Day-to-Day Responsibilities:
  • Analyze and identify improvements for current transportation department processes
  • Document and study department processes utilizing Lean Six Sigma tools, time/motion studies and other techniques
  • Manage mid size projects and implementations, often focused on process modifications
  • Manage project team to develop and implement mid-sized process efficiencies
  • Use project management tools which may include a project plan, business case/cost benefit tracker, training and communication plan, etc.
  • Monitor transportation App - Wayleadr
• Collect and house all data
• Client based website
  • Monitor parking reimbursement SLAs
  • Manage benefit page for transportation
• Relationship management:
  • Manage relationship between client and City of Cambridge and State of Massachusetts regarding transportation guidelines
  • Manage relationship between client and 3rd party consultants
• Meetings and Presentations:
  • Quarterly Steering Committee
  • Quarterly Employee/Client Training Sessions - transportation does knowledge share on app use, general FAQ
  • New Hire Orientation 1x Month - entire transportation benefit overview
• Research and gain in- depth understanding of current processes and formally documents new areas of process improvement
• Analyze and benchmark process metrics against industry standards to ensure a “best practice” is achieved when possible
• Assist management in the tracking and prioritization of projects in the Process Improvement Team pipeline
• Partner with IT to create technology solutions which achieve direct process efficiencies
• Train staff on new approved business processes

Must-Haves:

• 3 - 5 years experience with process improvement, project management or other related experience
• Proficiency in MS Office Suite, mobile applications and site management
• Excellent written and verbal communication skills – Executive Presentation skills
• Strong organizational and analytical skills
• Ability to provide efficient, timely, reliable and courteous service to customers
• Ability to calculate intermediate figures such as percentages, discounts, and/or commissions
• Ability to comprehend, analyze, and interpret documents – will need to pull data from various sources and enter on PowerPoint deck for presentation
• Ability to solve problems involving several options in situations
• Self-starter, business acumen, excellent decision-making, and able to operate under ambiguity at times
• Strong emotional awareness and intelligence – ability to pivot and deal with critical exceptions
• Certifications: Nice to have
• A Bachelor's degree is a plus
• A presentation portfolio to review upon submission is a plus

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

Please note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.
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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.