Product Operations Analyst (Hybrid - San Francisco, CA)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

We are seeking a Product Operations Analyst on a contract basis to help support our Customer's business needs. This role is hybrid in San Francisco, CA.

Responsibilities:

• Conduct merchant outreach via phone and email to gather feedback, identify pain points, and capture qualitative insights
• Analyze recorded sales calls, identify patterns, and synthesize trends to improve positioning and messaging
• Design and execute outbound email sequences using sales engagement tools
• Analyze sales funnel performance to identify drop-off points and recommend improvements
• Perform ad hoc analysis to remove operational bottlenecks and improve team efficiency
• Organize and structure qualitative and quantitative data into actionable insights
• Communicate findings clearly to stakeholders through summaries and recommendations
• Build and maintain workflows, trackers, and documentation to support operations
• Collaborate with cross-functional teams to support growth and operational initiatives

Skills and Qualifications:

• Bachelor’s degree in Business, Economics, Marketing, Statistics, Data Science, or a related field
• An advanced degree is a plus
• 1-3 years of experience in sales operations, growth operations, business operations, consulting, or a related field
• Experience conducting outbound outreach via email and/or phone in a professional setting
• Strong analytical skills with the ability to interpret datasets, funnels, and performance metrics
• Proficiency in Excel or Google Sheets, including pivot tables, lookups, and formulas
• Ability to independently analyze data and translate findings into actionable recommendations
• Strong written and verbal communication skills, including the ability to create concise summaries and outreach messaging
• Ability to manage independent workstreams with minimal supervision
• Experience working with CRM systems such as Salesforce, HubSpot, or similar platforms
• Strong attention to detail with the ability to ensure accuracy in outputs
• Ability to work in fast-paced, ambiguous environments and adapt to shifting priorities
• Comfortable speaking with customers or merchants without heavy scripting
• Ability to collaborate effectively across teams

Preferred Qualifications:

• Experience in sales ops, growth ops, BizOps, or consulting environments
• Familiarity with outreach tools such as Outreach, Salesloft, Apollo, or similar platforms
• Experience with call analysis tools such as Chorus or Gong
• Exposure to SMB, restaurant, or merchant ecosystems
• Basic experience with SQL or data querying tools
• Familiarity with AI tools such as ChatGPT, Claude, or similar platforms
• Experience in the marketplace, SaaS, or platform-based companies
• Experience conducting qualitative research, such as interviews or win/loss analysis

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.