Production and Tools Manager (100% Remote)

Founded in 2008, our Customer represents a global travel community that offers magical end-to-end trips, including where you stay, what you do and the people you meet. They exist to create a world where anyone can belong anywhere, providing healthy travel that is local, authentic, diverse, inclusive and sustainable. Their website and app uniquely leverage technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs.

Our Customer is seeking a Production and Tools Manager on a contract basis to support their business needs. This role is 100% remote.

Responsibilities:

• Own the end-to-end production operation for marketing campaigns from intake through launch.
• Manage the production queue, including intake, prioritization, assignment, build, QA, and deployment across channels such as email, push notifications, SMS, in-app messaging, landing pages, forms, surveys, and emerging channels.
• Establish and enforce quality assurance standards covering content accuracy, rendering, audience logic, suppression rules, personalization, and targeting validation.
• Gather and validate campaign requirements and translate business needs into actionable production briefs.
• Manage campaign execution timelines, identify risks, and coordinate cross-functional dependencies to ensure on-time delivery.
• Apply compliance and privacy standards, including GDPR, CAN-SPAM, and preference center requirements.
• Recommend production strategies, automation opportunities, and process improvements to increase efficiency and scalability.
• Forecast production capacity based on campaign volume, complexity, and team capabilities.
• Develop and maintain production roadmaps balancing campaign execution, process improvements, and automation initiatives.
• Estimate effort for incoming work and manage competing priorities across multiple stakeholders.
• Define, optimize, and maintain production workflows from intake through post-launch analysis.
• Serve as the primary owner of marketing automation and production platforms.
• Maintain and manage audience, journey, reporting, and creative templates.
• Identify system capabilities, gaps, enhancements, and workarounds to support evolving business needs.
• Design and maintain cross-functional handoff processes between Production, Campaign Strategy, Creative, Legal, Analytics, and other teams.
• Develop and deliver training, documentation, and enablement materials for production systems and processes.
• Communicate platform changes, constraints, and recommendations to stakeholders and leadership.
• Drive accountability, operational excellence, and quality standards across the production team.
• Diagnose production issues, perform root cause analysis, and implement long-term solutions.
• Maintain and improve QA procedures, error handling processes, and fail-safe controls.
• Manage vendor, contractor, and technology provider relationships.

Skills and Qualifications:

• 5-7 years of experience in marketing operations, campaign production, or production management within high-volume, multi-channel environments.
• Experience managing digital communications production teams.
• Expert-level proficiency with enterprise marketing automation platforms supporting email, SMS, push notifications, in-app messaging, and journey orchestration.
• Strong expertise in campaign QA processes, including content validation, rendering, audience targeting, automation testing, and deployment reviews.
• Experience creating and managing dynamic content for global and multi-language campaigns.
• Strong understanding of personalization strategies and dynamic content delivery.
• Strong knowledge of GDPR, CAN-SPAM, and privacy compliance requirements.
• Experience managing production timelines, resource allocation, and capacity planning across multiple concurrent workstreams.
• Experience gathering requirements, defining scope, and developing production briefs.
• Strong stakeholder management and cross-functional collaboration skills.
• Strong analytical, troubleshooting, and structured problem-solving skills.
• Working knowledge of SQL, including filtering, joins, and audience validation.
• Experience validating audience logic and troubleshooting marketing data issues.
• Strong communication skills with both technical and non-technical stakeholders.
• Experience managing vendor and contractor relationships.
• Ability to operate effectively in fast-paced, deadline-driven environments.

Preferred Qualifications:

• Advanced SQL proficiency.
• Experience with audience segmentation, Boolean targeting logic, and suppression rule design.
• Experience with journey builder platforms, lifecycle marketing systems, and trigger-based campaign automation.
• Experience designing or improving production workflows, intake processes, and operational frameworks.
• Experience in building and managing multi-channel marketing campaigns.
• Experience with A/B testing frameworks and statistical significance analysis.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements. )

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.