Production Operations Coordinator (NYC)

Our customer is the world's leading music company that owns and operates a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. They identify and develop recording artists and songwriters, and produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are seeking a Production Operations Coordinator on a contract basis to help support our customer’s business needs. This role is hybrid (4 days on-site and 1 day remote/week) in New York City, NY.

Description:

The Production Operations Coordinator supports the end-to-end production process by overseeing the execution, tracking, and fulfillment of all manufacturing orders from placement through final delivery. This role ensures accurate and timely movement of goods across vendors, production facilities, and fulfillment centers, maintaining alignment between internal stakeholders, logistics partners, and finance. The coordinator is responsible for maintaining visibility to all inbound and outbound shipments, driving KPIs for On-Time Delivery and end-to-end cycle time, and ensuring all documentation and ERP updates are accurate and current.

Responsibilities:

• Oversee complete delivery of shipments and receipts of all products, materials, and supplies for eCommerce channel.
• Enter and maintain updates for each style and order in Navision (ERP) or shared drives; track goods on order, in production (WIP), and in transit to ensure timely delivery.
• Maintain accurate log sheets and dashboards of daily movements and transactions within product management systems and ERP.
• Schedule time-sensitive inspections for eCommerce products across supplier locations.
• Inspect shipment packing lists and ingested quantities and verify against manifests, invoices, or orders to confirm accuracy.
• Create shipment documentation and send inbound shipment notifications. Ensure inbound and outbound shipments are properly logged and visible to downstream teams.
• Perform goods receipt on all incoming products and components into the ERP system.
• Follow up with vendor and 3PL partners to ensure on-time shipment and accurate delivery documentation.
• Coordinate billing processes with Finance to ensure accurate and timely invoice issuance to international partners.
• Manage outgoing and incoming packages to and from vendors, ensuring materials are properly labeled and distributed for internal review or production use.
• Collaborate cross-functionally with Product Development, Logistics, Finance, and Brand Management to resolve issues such as shortages, damages, or specification discrepancies.
• Maintain an organized view of outstanding production orders and related unfulfilled shipments.
• Provide general administrative and reporting support for production and order management activities.
• Contribute positively to team dynamics and support management initiatives to improve efficiency and workflow.

Preferred:

• College degree preferred
• Experience in Navision (Microsoft Dynamics) or similar ERP system preferred
• Experience in Monday.com or similar project management tool
• Proficient in Excel, including V-lookups and Pivot Tables
• Proficient in Microsoft Office and Adobe products
• Strong attention to detail and organizational skills
• Ability to work in fast-paced, deadline-driven environment
• Excellent communication and cross-functional collaboration skills

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Perks are available through our 3rd-Party Employer of Record (Available upon completion of waiting period for eligible arrangements)

Benefits: Medical, Dental, and 401k (no match)