Program Administrator

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.

We are seeking a Program Administrator on a contract basis to support our Customer’s business needs. This role is 100% remote.

What You'll Do:

• Coordinate company program by ensuring the a positive program status
• Provide administrative and logistical support including meeting arrangement, program status, and documentation
• Artifact Management:
  • Develop and maintain comprehensive systems for managing customer artifacts, including recordings, transcripts, and feedback
  • Ensure the quality and organization of artifacts, making them easily accessible and searchable for the team
• Process Optimization:
  • Analyze and streamline customer insights workflows to improve efficiency and accuracy
  • Identify opportunities for automation using generative AI and other technologies
• Generative AI Expertise:
  • Work with generative AI tools to analyze customer data, extract insights, and generate reports
  • Stay up-to-date on the latest advancements in generative AI and explore their potential applications within customer insights
• Library Development:
  • Maintain a comprehensive library of customer insights, ensuring it is well-organized, easily searchable, and accessible to authorized users
  • Continuously improve and expand the library with new insights and data sources

• Bachelor's degree in a relevant field, such as marketing, data analytics, or business intelligence
• 2+ years of experience in customer insights or a related field
• Strong analytical and problem-solving skills
• Experience with qualitative research methods (e.g., interviews, surveys)
• Experience working with generative AI tools (e.g., ChatGPT, GPT-3)

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.