Program Manager

What you’ll do:

Operational Management: Provide day to day management and actionable thought leadership within the MSP Delivery Channel to execute timely and compliant delivery from candidate submission, through onboarding & offboarding. Engage with various internal teams (Recruitment, Sales, Marketing) to drive successful timely delivery.

Performance Analytics: Monitor scorecard performance at each of your assigned programs. Own presentations to both internal and external partners to capture channel performance against SLAs/KPIs. Utilize outcomes to provide recommendations for areas of improvement and continued success.

Delivery: Oversee and ensure compliant delivery, screenings, and required documentation to mitigate any program or company risk. Develop scalable SOPs and best-in-class practices. Own talent elevation to highlight best-matched talent to each program office. Drive adoption of TMP as a source of high quality, diverse talent in each of your assigned programs.

Relationship Management: Cultivate meaningful relationships with MSP program partners to promote continuous feedback on mutual performance, gain market insights, and influence & promote work/life balance opportunities for our talent community. Collaborate with Sales and Marketing to foster areas of opportunity for special programs and/or unique talent solutions in line with our mission.

Channel Strategy: Collaborate with leadership to define and execute business strategies and processes to foster 3X channel growth within the next year. Provide meaningful insights on current managed accounts to target appropriate new business and/or grow existing partnerships

Pre-Requisites:

• Must have 5+ years’ progressive experience within the MSP space managing high-volume accounts. Experience at an agency/staffing firm within a recruitment role is a huge plus!
• Demonstrated success in process implementations, program improvements, & data analytics
• Must be comfortable with fast paced, constantly changing startup environment.
• Periodic brief travel may be required (1X per quarter)