Program Manager (Hybrid - San Diego, CA)

Our Customer is a business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals. They are laser-focused on their customers, live and breathe innovation, and champion those who dare to dream. Their Mission is powering prosperity around the world. They do it by attracting the world’s top talent, bringing vital partners into their global platform, and leaving the world a better place through exceptional corporate citizenship.


We are seeking a Program Manager on a contract basis to support our Customer’s business needs. This role is a hybrid setup in San Diego, CA.

You’ll be part of a small nimble team and will support the team with program/project management, business operations, operational improvements, communications and event/visit planning while one of the team members is on a leave of absence.

Responsibilities:

• Program Management: Lead and execute complex programs, ensuring alignment with strategic objectives and timely delivery of results
• Business Operations: Develop and manage operating mechanics, analyze and improve operating processes
• Communication: Clearly and effectively communicate program updates, risks, and recommendations to stakeholders. Create and share executive level updates in slide, written and verbal formats
• Event preparation: Support the team in researching, planning and executing events such as partner visits and program launches
• Stakeholder Management: Collaborate closely with cross-functional teams and stakeholders at all levels to gather requirements, build consensus, and drive successful program implementation
• Problem Solving: Proactively identify and address challenges, demonstrating strong critical thinking and problem-solving skills

• Proven experience in program management, demonstrating the ability to manage multiple projects simultaneously
• Strong understanding of business/team/programs operations principles and best practices
• Excellent analytical and problem-solving skills
• Ability to work independently and quickly adapt as part of a team in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to adapt your style to a wide range of stakeholders and situations, and to changing business priorities and environments
• Critical thinking skills, to be able to assess problems from multiple angles, come up with novel solutions, anticipate obstacles and identify their solutions
• Experience in the tax, accounting, call center and/or or BPO industries is a bonus
• Ability to create a structure approach to managing new and existing programs
• Ability to stay organized and juggle among multiple competing priorities
• Clear communication - written, verbal, slides
• Ability to build and manage relationships with internal and external stakeholder

• Experience working on the supply side of a two-sided network (e.g. drivers for Uber are the supply side of a two sided network)
• Experience in the tax, accounting, call center and/or or BPO industries

Perks are available through Mom Pay (Available upon completion of waiting period for eligible engagements)

Benefits: Medical, Dental, and 401k (no match)

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.